Delivery and ordering
Pickup from post offices. If you have provided a phone number, you will receive a message when your package can be picked up. Otherwise, the arrival notification will be sent by post. You can track the progress of your package through the OmaPosti mobile app. Delivery in a climate-friendly way by Posti Green.
Your package will remain at the pick-up point according to the terms of the mail, after which it will be sent back to the online store.
Your order will be delivered within 3-6 delivery days.
Kosmos does not use partial deliveries if one or more items in the order cannot be delivered. Instead, goods that are deliverable will be delivered and goods that are not deliverable will be refunded to you. Of course, if the amount of your purchase initially exceeds € 50, you will not be charged for shipping.
If the total amount of your order exceeds 50 euros, shipping is free after deducted discounts. If the total amount of your order is less than 50 euros, we will charge a shipping fee.
Your package will be stored at the Post's pick-up point in accordance with the Post's terms and conditions.
If you have paid for your order but have not picked it up, your order will not be refunded.
Cosmos' right to refuse orders.
Kosmos reserves the right to refuse orders, for example, if the order includes discounts that you have not received directly from Kosmos, or to refuse product samples for recurring orders below a certain amount.
Kosmos shall not be obliged to execute the trade in the event of an obstacle that Kosmos cannot avoid or overcome or if the execution would require Kosmos to take actions that are not reasonable taking into account the customer's interest in Kosmos executing the trade. The Customer is also not entitled to compensation for damage caused to him due to Kosmos' delay or error if the delay or error is due to an obstacle beyond Kosmos's control which Kosmos cannot reasonably be expected to have taken into account at the time of the transaction and the consequences of which Kosmos did not nor could it reasonably have been avoided or overcome.
Order and delivery confirmation / receipt
Once you have completed your order, you will receive an order confirmation email. If you do not receive an order confirmation, please ensure that your email address is spelled correctly and notify Kosmos Customer Service so that we can resend the confirmation to you.
Exchange, right of return and complaint
The customer has a 14-day exchange and return right for e-commerce purchases in accordance with the Finnish Consumer Protection Act. The right of return only applies to unused and marketable products in the original packaging.
The refund is free of charge for the customer. If you would like to make a refund, please contact our customer service via email or phone.
We do not accept returns more than 14 days after delivery. Once the refund is accepted, the money will be refunded to the payment method used in the original payment method.
Problem situations during transport and for defective products
If the product has been lost during transport, damaged or the wrong product has been delivered to the customer, the customer must immediately notify our customer service of the error. Notification of incorrect delivery or defective product must be made within 14 days of receipt of the product.
If the package is damaged during transport, a complaint must be made about the product immediately at the Post office.
Return to Post office:
1. Write the cosmos return address & sender's (your own) address on the left side of the package.
2. Take the package to the nearest Post Office and tell at the counter that you want to return the package to Kosmos Beauty Lab Oy.
Customer return / Kosmos Beauty Lab OY
Hiilipolku 9, 48310 Kotka